All orders are dispatched within 24 hours Monday to Saturday. Orders placed before 11AM, are dispatched same day. Upon dispatch, a tracking code will be shared automatically to your registered point of contact (via SMS or email). Please refer to the following table for details on shipping times.
|Mumbai & Pune||1 Business Day|
|Tier 1 Metro Cities||2 Business Days|
|Tier 2 Cities||2-3 Business Days|
|Tier 3 Cities||3 Business Days|
All payments are due upon receipt. You agree to provide a valid payment method for all payments. If no payment is received or if payment form is declined, no items will be shipped. This is pretty standard transaction etiquette—you like to get our stuff and we like to get paid for said stuff.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering after time of purchase.
We like to take care of our customers. Your received items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. If the item matches the description by OLENA and the buyer is unsatisfied, OLENA is not responsible for refund. Refunds, Returns, and Exchanges are granted on a case-by-case basis. Contest winnings cannot be returned, exchanged, or refunded.
Unacceptable reasons for a return and refund
The product is requested to being returned other than a manufacturing defect
If the product is opened and used
If you notify us 48 hours after receiving the product
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items or OLENA may be sent to our support team: firstname.lastname@example.org. We do our best to create happiness for each complaint brought to us, but there is no guarantee of a resolution. Each case will be looked at individually.
We must cover these bases. OLENA is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, OLENA shares no responsibility. OLENA products are not intended to diagnose, treat, cure, or prevent any disease.
These terms and conditions are subject to change at the whims of OLENA owners, operators, web techs, legal advisors, and how users like you interact with our site.
I have read and agree to the terms and conditions.